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FAQ & Support
What is Laravel?
Laravel is an instant cryptocurrency exchange that allows to exchange crypto fast and buy Bitcoin, Ethereum, Bitcoin Cash for USD and EUR. The service provides the best crypto-to-crypto rates and supports over 17 cryptocurrencies available for exchanging one to another..
How to do cryptocurrency trading on Laravel?
Laravel trading algorithm is integrated into the largest cryptocurrency exchange platforms, including Binance, Poloniex, Bittrex etc. In the span of milliseconds, Laravel makes bids and asks on the platforms, then selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain. The exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction.
Why should I trust you?
Laravel is built on the most trusted exchanges in the world. We provide a seamless experience to trade and convert cryptocurrency, digital currency, altcoin, and cryptocoins by integrating with reliable and secure exchanges in the cryptocurrency market and helping our customers get the best rates while ensuring their security.
What’s the cryptocurrency wallet address?
A cryptocurrency wallet is a digital place for your coins to be stored. Each coin has a certain wallet provider. That could be official GUI-wallets, web wallets and other applications. The wallet address represents a randomly generated combination of digits and letters. Laravel doesn’t provide wallet addresses and never stores user deposits. To exchange cryptocurrencies, you need to have a cryptocurrency wallet address.
How do I get a cryptocurrency wallet address?
Just figure out, what coin do you want to buy and seek for a stable wallet version. As a rule, each coin has its official wallet client. Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if lost. Laravel never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, your cryptocurrency wallet with all the coins will be lost forever.
What's the recipient’s address?
In each transaction, there is always a sender and a recipient. The recipient’s address is the cryptocurrency wallet address to receive the money you want to buy. For example, if you want to buy Ethereum (ETH), in the field, you should specify the ETH wallet address. In general, the recipient’s wallet address is the address we send coins bought, once a transaction is finished.
What is a hash?
A crypto hash (or the tx/transaction ID) is a unique address of your transaction in a blockchain. Mostly, the hash is a combination of digits and lower case (upper in Ripple) letters that represents a proof that money is sent. Whenever you make a payment, you receive a hash displayed in your wallet. Hash should be located in a blockchain. Our support team may ask you to provide a hash. Sometimes it’s required to find your payment and resolve your issues if any.
Why is my cryptocurrency wallet address recognized as invalid?
Laravel supports most of the wallets. If your wallet address is recognized as invalid, there is always a reason: You confused Dash (DASH) with Dashcoin DSH). These are two different coins with two different amounts. You confused Factom (FCT) with Fantomcoin (FCN). Different currencies as well. Typo or character missing. Make sure that the address you specify matches the actual address of your wallet.
What is a destination tag?
A destination tag is a short complementary combination of characters required for certain Ripple wallets. While buying Ripple, make sure that you have specified a destination tag if required. Likewise, when you send us Ripples, don't forget about a destination tag provided near the address to send to.
What is a message?
The message is an additional tag required for XEM transaction. Whenever you send or receive XEM, make sure that you've input a message. You may find it in your wallet.
About Exchanging Cryptocurrency, Digital Currency, CryptoCoins and Altcoins
What are the network fees?
Every cryptocurrency is based on a blockchain. The process requires a network fee. This is a commission a blockchain takes from the amount you and we send, you can check cryptocurrency charts to see the network congession. This is why it is so important to include network fees in the amount you send and going to get. If the amount is too low to cover the fees, a transaction will fail.
When should I receive my money?
Laravel transactions take 15-30 minutes to be processed. If a transaction is large (around 1 BTC worth), processing may take longer depending on the size of your transaction and blockchain capacity. You can check the cyrcurrency charts to check the network congession.
How do I cancel my transaction?
Blockchain transactions are irreversible. Once the money is sent, it cannot be rolled back. So if you are going to exchange cryptos, think twice and check attentively all the payment details prior to sending money.
Why does my transaction take so long?
As a rule, our transaction takes 15-30 minutes to be processed. If your transaction takes longer, this might be due to a wide range of factors.
Blockchain overloaded. There are many transactions pending including yours. These issues take place on blockchains. All you have to do is to wait. Laravel doesn't control blockchain delays.
DDoS attacks. Any platform may experience such issues. In this case, all you have to do is wait.
Why is my transaction still waiting for payment if I've already paid?
This might be due to several reasons.
The transaction hasn't been included to a blockchain. Cryptocurrencies aren't stable, so minor errors might occur. Either can we refund money or push a payment through if you provide the hash (a tx ID) of your transaction.
ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETH) are of the same structure. If you send ETC or ETH, make sure that you've created an appropriate transaction on Laravel. For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC. Otherwise, your transaction will be stuck.
Wrong XEM message. While sending XEM, make sure that you've put a correct message. It's indicated here and looks like a combination of digits and letters. Messages like 'Hey how are you', 'I love Laravel' etc. are lovely but don't work, unfortunately :)
Other internal errors. Even our perfect system may lag or experience internal issues. If you suppose that this is the case, report it to [email protected]
What will happen if I close the browser tab?
If you have transferred the amount, then you can surely close the browser tab. Our system will automatically complete the transaction, and the amount will be deposited into your recipient wallet address.
Just keep the the order-id with you for any follow ups.
Why blockchain verification is taking long?
Blockchain is peer to peer network where transactions need to be confirmed by the network. This process can take from few minutes to several hours depending on the cryptocurrency and load on the network.
Laravel or its partners don't play any role in blockchain confirmations. Please be patient in case of delay. Your fund is safe and the exchange will proceed once our partner receives the deposits.
Sent funds to the wrong address. Can I recover my funds?
Unfortunately not. Once funds are sent to a wrong address, there is nothing we can do to recover them. This is why it is extremely important to double check the address you enter while ordering.
Your issue not listed here?
If you have a problem or a question about our service, you can mail us at [email protected]
We usually respond to email requests within 15 minutes.